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TERMS & CONDITIONS

The website www.ash.gr consists of an electronic shop (e-shop) for exposure and sale of Furniture accessories manufactured by ‘’Mourdoukoutas ASH P.C.’’, a company active in Furniture accessories trading, established in Nea Filadelfia, Athens, at 113 Thessalonikis Street. Before accessing our e- shop and browse through our website, we strongly recommend to read the following terms and conditions that are being applied specifically for the usage of the website www.ash.gr.

Please make sure that you agree with the following terms and conditions, as an occurring transaction between you and our website implies their irrevocable acceptance.

TERMS - GENERAL

‘’Mourdoukoutas ASH P.C.’’ reserves the right to modify or renew unilaterally the terms and conditions of operations carried out through our e - shop.

‘’Mourdoukoutas ASH P.C.’’ is obligated to notify users for such modifications via the webpage. In such an event, orders placed before the time a modification has occurred, will not be subject to its.

GIVEN INFORMATION & PRODUCTS

‘’Mourdoukoutas ASH P.C.’’ is bound by the fullness and the validity of the information displayed on the website www.ash.gr both for the existence of material feautures described for each product and the accuracy of information concerning the provided services of the website, any technical or typographic errors escaped of our attention or been occurred unvoluntarily or for reason associated to unexpected and out of our control shutdown of our website.

LIMITATION OF LIABILITY

‘’Mourdoukoutas ASH P.C.’’guarantees instant update on the availability of products. The company is not liable for technical errors associated with any kind of disfunction or inaccessibility attributable to users’ infrastructure, during their browsing to our website.

Furthermore, ‘’Mourdoukoutas ASH P.C.’’ is not responsible for actions or omissions of third parties and specifically, for non acceptable intervention to our products or/and our services or/and information accessible through the website.

INTELLECTUAL PROPERTY AND OWNERSHIP

The webpage www.ash.gr is the official electronic store (e-shop) of the company ‘’Mourdoukoutas ASH P.C.’’. The entire content of the webpage such as images, graphics, photos, scripts and provided products and services belong to the company and are protected under the relevant provisions of Greek law, European law and international conventions. Any names, images, logos and distinctive features of our company

OBLIGATIONS OF USERS

The users of the website www.ash.gr accept that they will not use the website and the online shop www.ash.gr to send, publish, send via e-mail or share by any other means, any type of content that is illegal, harmful, threatening, offending, slandering, disparaging, explicit, obscene, libel, infringing any other person, shows resentment or expresses racial, ethnical or any other type of discrimination, can cause harm to underage individuals in any possible manner, does not have the rights to be shared according to national legislation or contractual or managerial relationship ( as inside information, proprietary and confidential information that were acquired or disclosed as part of employment relationships or are controlled by non-disclosure agreements), violates any patent, trademark, trade secret or proprietary rights of third parties, contains software viruses or any other code, file or program that have been designed with the intention to interrupt, cause damage, destroy, or block the function of any software or computer material, intentionally or unintentionally violates national or EU legislation, can disturb third parties in an possible manner and any content used for collection or storage of users' personal data.

PERSONAL DATA

SAFETY

‘’Mourdoukoutas ASH P.C.’’ recognises the importance of the safety of your personal data and your electronic transactions and takes all the necessary measures, with the latest and most advanced methods, to ensure your maximum safety. All information related to your personal data and your transactions are safe and confidential. Safety of the online shop of www.ash.gr is achieved by the following methods:

During your visit to the website www.ash.gr you may be required to provide your personal information ( name and surname, month of birth, e-mail address, product delivery address etc.) to facilitate your orders or to offer our services. Personal Data that you provide anywhere in the page and the services of Mourdoukoutas ASH P.C.'s website are kept solely for reasons regarding your transactions with us, improvement of offered services and function assurance of the corresponding service and it is not allowed to be used by an other third party (excepting cases that are envisaged by law and solely to the authorities).

In any case the company's employees who have access to your personal data are specified and unauthorized access to your personal data is prohibited. Every means necessary for the protection of your personal data has been taken. Your personal data can be shared with Mourdoukoutas ASH P.C.'s cooperating companies in order to support, promote and execute your transactional relationship with us, always under conditions that reassure that your personal data are not processed illegally.

For any question, proposal or statement regarding these issues, please contact us using the special communication form that is provided in the following link info@ash.gr

At any time the user preserves the right to update or refuse further processing of his/her personal data according to current legislation for the protection of personal data.

SUPPLIER’S RESPONSIBILITY AND WARRANTY. SALES RESPONSIBILITY FOR DEFAULTS.

Claims against the supplier for damages are erased three (3) years after the damaged party was informed or was entitled to be informed of the damage, default and the identity of the manufacturer. Ten (10) years after the specific product’s release in the market results in the extinction of the damaged party’s rights against the manufacturer. In case of any doubt regarding any product’s manufacturer’s identity that you purchased from us, please contact us.

At last, Mourdoukoutas ASH P.C. is obliged to comply with all regulations regarding vendors in accordance to Civil Law. Specifically, in case of a defaulted product that you have purchased from us you can a) require its repairment without any further charge or its replacement unless it is impossible or it requires disproportional expenses b) require a price reduction and c) exercise the right of withdrawal unless the default is minor. The above mentioned obligations are not valid in case of the default being caused by you, or under s.s. or s.l. force majeure. In every case, products must be accompanied by all the necessary legal documentation, certificates, identity cards and their delivery receipts.

ORDER CANCELLATION

Without any restriction to the withdrawal provisions, order cancellation is feasible in the following cases:

Before the order’s completion, during the electronic procedure you can click ok the “back” button and withdraw the products’ quantities from your basket by clicking on the button “subtraction”.

If the electronic order is completed but the product has not yet been delivered, you can call our customer service support department (+302102518066) or contact us via the e-mail form of our website and one of our partners will complete the cancellation of your delivery.

After you have received the product you can call our customer support department (+2102518066) or contact us via the e-mail form of our website, explaining the reason that you would like your order to be cancelled. One of our partners is going to be at your service soon and inform you about your options.

METHODS OF PAYMENT

1) Payment via credit/debit card:

We accept all VISA, MAESTRO, MASTERCARD, AMEX, DINERS credit and debit cards.

As soon as you complete the payment procedure, you will be automatically redirected to our website for your order confirmation and you will receive an “Payment Confirmation” e-mail.

In case you select payment via credit/debit card you must be present at the time of delivery and you must have your identity card with you as well.

In case your order is being made on behalf of a company, using the company’s billing information, then the used credit card must be under the company’s name. Specifically it should be issued in the corresponding company’s information. At the time of receival, the company’s card holder must be present, with his/her identity card.

 

2) Bank account deposition/ Transfer

You can pay for your order by deposition to our following bank accounts:

ALPHABANKGR 480 1401170117002320001370

There is an extra cost for delivery.

We kindly request that you insert your order code as the deposition’s reason. After the amount’s deposition has been completed, our accounting office will be immediately updated by our automated system at the time of your payment. In case your order has been placed electronically you are going to receive an “Order Confirmation” e-mail.

NOTE: Transfers being made from banks other than the store’s cooperating banks, are going to have extra costs that will be charged to the customer.

3) Cash payment or credit/debit card payment at the store.

Order receival and payment at the Mourdoukoutas ASH P.C. store can be arranged on request.

4) Cash on delivery via courier company of our choice.

DIFFERENCE BETWEEN STORE PRICE AND E-SHOP PRICE

Product pricing policy of Mourdoukoutas ASH P.C. is the same in all our distribution channels: stores and electronic store. However, in selected products we have created the so-called “WebOffer” offers, where their price is different from the other channels of distribution and are valid solely for purchases via the electronic store and delivery to your address. In every case, even though we make every possible effort to precisely state product information and prices in our electronic store, we cannot eliminate the possibility of typing or technical errors in pricing and product characteristics. For this reason you kindly advise you that even in the “WebOffer” case offers, that you contact our store at +302102518066 for price verification or via the e-mail form of our website.

Prices of available products

Prices being stated in their respective pricelists of the electronic store www.ash.gr include VAT (24%).

For sales in non-EU countries the buyer is charged with the costs of the taxes, and customs charges that arise from the sales of goods and must be paid at the time of delivery of the product to him/her. You are kindly requested to carefully check regulations governing each country.

The electronic store ww.ash.gr reserves its right to readapt the prices of the products available at its storage facilities.

ORDES/DELIVERY OF PRODUCTS/ DELIVERY CHARGES/ METHODS OF DELIVERY

We are going to make every possible effort for you to receive your order as soon as possible. Your order will be carefully and meticulously be prepared in 2-3 business days and for specific codes into 5-7 business days.

As soon as order payment is verified, you will receive a confirmation e-mail including your delivery code, and your order will be delivered according to the following plan:

Greece and Cyprus : Cost depends on method of payment and package volume, delivery in 2-3 business days or until 4 business days in less accessible locations.

Europe: Cost depends on package volume, (3-4 business days).

USA, Canada, Mexico: Cost depends on package volume (5-6 business days).

Other countries: Cost depends on package volume, (7-10 busines days).

All deliveries in Greece are facilitated by “Geniki tachydromiki”. Deliveries outside Greece are carried by ACS, SPEEDEX

For all deliveries inside and outside Greece, there is an optional insurance policy for your package with an additional charge depending on each package’s value and destination of delivery.

For further information regarding your order’s delivery please contact us at +302102519066 or via e-mail at mail info@ash.gr

ORDER DELAY

Your order may be delayed for the following reasons:

Product delivery has been delayed from our supplier. In order for us to be able to offer you very competitive prices, we order our products from a large range of domestic or international suppliers. There are, however, cases where an order can be delayed in the customs or during the transfer, resulting in lack of availability in our storage facilities while we were expecting it to be delivered to us. In this particular case, we are going to contact you and inquire whether you would like your order to be delivered without the unavailable product or propose an alternate product. The product will be delivered to you as soon as it is received in our storage facilities.

In times of extreme weather conditions or strikes or pandemics and in cases of force majeure, that can affect the transfer and delivery of your order.

In case where contact with you via telephone or e-mail is impossible (if a problem emerges in your order, regarding your product, or its payment) because for example your personal information are not correctly updated. In any case delays will not exceed thirty (30) days from the date of order confirmation.

RETURNS

You have the right to return your purchased products within seven (7) days from the day of receival.

During the sales period, product returns are not accepted, except from the exchange with another product. Money refunds are not accepted for sales products. Products must be delivered within seven (7) days from the day of receival and in their original package and condition.

Exchanges are accepted within 7 days and only if the products you wish to exchange are in excellent condition, without any damage, without them being destroyed and without their security tape removed. Moreover, they must be contained in their original packaging with their retail receipts or invoices.

The customer covers the costs of returns as well as the customs charges.

The customer must reassure the safe returning of the products, and that they will arrive at our offices at their original condition. We kindly propose that you use a delivery service for the return of your products that uses a tracking service for its deliveries, so that you can easily track your return and check if it has arrived at our offices.

Returns will be delivered to the following address:

Thessalonikis 113, Nea Filadelfeia, PO BOX 14242

If a product is returned because of the customer refusing to cover import expenses and taxes, our company will require that the customer covers all expenses that our company will be charged to return the product to our offices.

IMPORTANT NOTE: We can accept product returns, money refunds or exchanges on special deliveries only if they are faulty or destroyed at the time of delivery.

For any information contact us at info@ash.gr or call us at +302102518066.

SALES TAXES AND DUTIES

Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.

This cost is the responsibility of the customer and is payable on receipt of delivery of goods.

Please check carefully your local custom tax and duty costs.

EXCHANGES

Each exchange request should be addressed to us within 7 days from the delivery date of the products.

If you wish to exchange a product with a new one with a lower price, we are going to credit you the price difference at the payment place you have chosen.

Exchanged products should be in excellent condition, have their safety label on and be kept in their original packing.

Exchanged products not competing with the abovementioned conditions, will not be accepted.

Please contact the customer service department at info@ash.gr for any information or clarification.

REFUNDS POLICY

Money refund will be credited to your debit/credit card or your bank account within 10 weekdays from the date you received your order.

Shipping costs or/and safety expenses for your products cannot be refunded yet will be abstracted from your bank account or credit/debit card in case of exchange some of the products ordered.

If your order is shipped to a non-EU destination, you will receive a refund for all taxes and duties imposed on your products.

If your order is shipped to a non-EU destination all taxes and duties imposed on them, burden the customer. You may avoid the payment of these taxes and duties dy contacting directly to the Customs Services of your home country.

However, this is not possible for all countries. In that case, we advise to address to a customs office to get help on the taxes and duties refund.

FINAL TERMS

1. ‘’Mourdoukoutas ASH P.C.’’ reserves the right to modify or renew unilaterally the terms and conditions of operations carried out through our e - shop.

2. ‘’Mourdoukoutas ASH P.C.’’ is obligated to notify users for such modifications via the webpage. In such an event, orders placed before the time a modification has occurred, will not be subject to its.

CONTACT US

For any information or clarification regarding the terms of use and privacy policy, please contact us at:

info@ash.gr

+302102518066